Return policy
Effective Date: December 15, 2024
We want you to love your purchase. If you are not satisfied, please review our return policy:
1. Eligible Returns
Items must be returned within 15 days of purchase.
Products must be unused, in original packaging, and in resellable condition.
2. Non-Returnable Items
Items on sale or purchased with a discount.
Customized or personalized products.
3. Refund Process
Refunds are processed within 5–10 business days after receiving and inspecting the returned item.
Refunds will be credited back to the original payment method.
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
5. How to Initiate a Return
Contact us at StellarSightPro@gmail.com to start your return process.
6. Additional Information
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at StellarSightPro@gmail.com. We will arrange for a replacement or refund at no additional cost to you.
7. Restocking Fee
A restocking fee of 15% applies for returns that do not meet the above conditions.
If you have any questions about our return policy, please contact us at StellarSightPro@gmail.com. We are here to help!